Pre-Order Information & Policy

Thank you for placing a pre-order with Gadsby's Collectables. We want to make sure you have a clear understanding of how pre-orders work, why delays can happen, and what to expect from us throughout the process.

What is a Pre-Order?

A pre-order allows you to reserve an item before it has been released or before we have received stock from our suppliers. By placing a pre-order, you are securing your allocation of a limited or upcoming product.

Payment is taken at the time of ordering to secure your place. Your order will be dispatched as soon as stock arrives with us.

Release Dates

Release dates shown on our product listings are estimates provided to us by manufacturers and suppliers — they are not guaranteed dates. The diecast and collectables industry is subject to frequent changes, and release schedules can and do shift, sometimes without warning.

We source stock from several suppliers across the UK and Europe. Different suppliers often receive their allocations at different times, which can mean some orders arrive sooner than others depending on who we ordered through.

Why Do Delays Happen?

There are a number of reasons why a pre-order might be delayed beyond the original estimated date:

Production Issues Manufacturers occasionally encounter problems during the production process, including tooling difficulties, quality control issues, or last-minute design changes. These can push a release back by weeks or even months.

Licensing Complications Many diecast models require licensing agreements with car manufacturers, racing teams, or brand owners. Delays in securing or renewing these agreements can hold up a release entirely.

Shipping & Logistics International shipping has become increasingly unpredictable in recent years. Longer shipping routes, port congestion, customs delays, and geopolitical situations — such as the current disruption to shipping lanes in the Middle East — can all add significant time to delivery schedules.

Supplier Delays Our suppliers occasionally receive stock later than anticipated from manufacturers, which in turn delays when we receive it.

Keeping You Updated

We do our best to keep on top of release schedules and check supplier websites regularly for updates. However, we want to be honest with you — suppliers do not always communicate delays to us in advance, and we sometimes only become aware of a problem when an expected shipment does not arrive.

We will always contact you if we become aware of a significant delay or change to your order. If you have not heard from us, it generally means things are still on track as far as we know.

You are always welcome to contact us directly to ask about your order — we are happy to check and give you the most up-to-date information we have.

Build a Box Orders

Many of our customers place multiple pre-orders and choose to combine them into a single shipment to save on postage. If you have opted for this, please be aware that we will hold your parcel until all items in your order have arrived, unless you ask us to send what we have in the meantime.

If you would like us to split your order and send available items straight away, just get in touch and we will arrange that for you.

Cancellations

Please be aware that when placing a pre-order with us, you are asked to confirm at the time of purchase that you understand the item is a pre-order and that cancellations cannot be accepted. This is because we order stock specifically to fulfil your reservation, and cancellations leave us holding stock we have already committed to purchasing.

We therefore ask that you are certain you wish to proceed before placing a pre-order. If you have any questions about a product before ordering, please contact us and we will be happy to help.

If We Cannot Fulfil Your Order

On rare occasions, a manufacturer may reduce or cut supplier allocations, meaning we are unable to obtain enough stock to fulfil all pre-orders placed. If this happens and we are unable to supply your item, we will contact you by email as soon as we are made aware and issue a full refund to your original payment method.

We will always be upfront with you in this situation and aim to let you know as quickly as possible.

Contact Us

If you have any questions about your pre-order, please do not hesitate to get in touch:

  • Email: sales@gadsbyscollectables.co.uk
  • Phone: 07792 541229

Thank you for your patience and your support of Gadsby's Collectables. We genuinely appreciate every order and do our very best to get your models to you as quickly as possible.